General Questions  

1. What amenities do you provide?  

Cherry Collars Tours and Travels is one of the biggest private-owned bus service provider and we provide all the contemporary amenities including:

  • Live bus tracking 

  • Central Television

  • High quality air conditioning system

  • Blankets for a cosy journey

  • Single lady seat provision

  • Round-the-clock Customer Service

  • CCTV Cameras for the safety of passengers in some buses

  • 3D Secured payment options

2. What are the benefits of booking tickets through Cherry Collars Tours and Travels website?  

Cherry Collars Tours and Travels gives huge discounts and periodic offers for online bus booking through their website. You can save big on bus tickets at Cherry Collars Tours and Travels.

3. Do I need to signup to use Cherry Collars Tours and Travels website?  

No. You can directly search for buses and do the booking.

4. Does booking online cost me more?  

NEVER. This is a myth that online bookings cost you more. Infact, it will cost you much lesser than offline bookings.

Ticket Related  

1. Can I travel without a printout of the ticket?  

Yes, you can just show the M - Ticket and a valid ID Proof to board the bus.

2. What is an MTicket and how does it help?  

When a ticket is booked, the passenger gets a confirmation SMS which works as an MTicket and is as authentic as a hard copy of the ticket.

3. I have not received the MTicket. What is the procedure to get it?   

Contact customer care at 8046333639 or mail to support@ticketsimply.com. We would be happy to help. 

4. I had entered a wrong mobile number while booking the ticket. How can I get the ticket on a different number?  

Contact customer care at 8046333639 or mail to support@ticketsimply.com.We would be happy to help. 

5. Do you provide a soft copy of the receipt for office claims?   

Yes, we do. You just need to drop an e-mail to support@ticketsimply.com and the rest will be taken care of.

6. Why there are different seat rates for the same bus?   

Some seats are considered to be premium seats and thus they have higher rates.

7. Why do you collect my mobile number for bookings?   

We collect your mobile number as we send M -Ticket to that number

8. I have not received my bus tickets on my Mail Id. What should I do?  

Contact customer care at 8046333639 or mail to support@ticketsimply.com. We would be happy to help.

9. What are the mandatory documents we are expected to carry while travelling?  

In case of online bookings, you need to have the confirmation message alias M - Ticket and a valid ID Proof. In case of failure you will not be allowed to board the bus.

Booking Related  

1. How many days prior does the advance booking open for a bus?  

We book tickets maximum 30 days in advance than the journey date.

2. Do you have separate seats for lady passengers?  

Yes. Once a seat is booked by a single lady then the adjacent seat is open only to ladies.

3. Are children eligible for half ticket prices?  

Any child above the age of 5 years is viable for a full ticket.

4. Does Cherry Collars Tours and Travels provide a phone booking option?  

Yes. Please get in touch with the customer care at 8046333639 to do a phone booking.

5. What happens when my schedule/service is cancelled?  

In such circumstances we will definitely provide an advance information to the passenger.

6. Is it possible to change the dates of our confirmed tickets?  

Yes. You can change the dates by clicking on the Modify/Cancel tab.

7. How does adjusting dates work?  

Once you postpone or prepone the ticket you will get a full amount coupon to your mail id. This coupon is valid for 5 hours and can be used to book another ticket. If, by any chance the newly booked ticket price is less than the previous amount then difference in the price will not be refunded. The generated coupon cannot be clubbed with any other coupon. 

Discount Related  

How to know the current offers?  

Visit our website www.cherrycollars.com to know about the current offers.

GPS Tracking Related  

1. How Can we track the bus?  

The live bus tracking feature activates 1 hour before the boarding time. You can easily track it through the link sent on your mobile via SMS. Bus tracking is so easy that even your kith and kin can also track the exact location of your bus by using Track Your Bus link. You can also share the link sent to you through SMS. Incase you have any queries please get in touch with our customer care at 8046333639.

2. Do we get any SMS alerts from GPS before the bus departure and Arrival?  

Yes. You will get realtime periodic messages about the location and info of any bus delays.


1.What are the types of buses available for booking?

We offer a range of buses including AC and non-AC buses, sleeper buses, semi-sleeper buses, and luxury buses.


2How can I book a bus ticket?


You can book a bus ticket on our website or mobile app by selecting your destination, date of travel, and preferred bus type.


3.Can I cancel my bus ticket?


Yes, you can cancel your bus ticket by logging into your account on our website or mobile app and following the cancellation process. Please note that cancellation fees may apply.


4.What is the baggage allowance on the bus?


Each passenger is allowed to bring one carry-on bag and one checked bag free of charge. Additional baggage may incur a fee. Please contact our customer service for more information on our baggage policy.


5.Do you offer discounts on bus tickets?


Yes, we offer discounts on bus tickets from time to time. Keep an eye on our website and social media pages for the latest deals and offers.


6.Can I choose my seat on the bus?


Yes, you can select your preferred seat while booking your ticket on our website or mobile app. However, please note that seat selection is subject to availability.


7.Is it safe to travel on the bus during the pandemic?


We take all necessary precautions to ensure the safety of our passengers during the pandemic. Our buses are regularly sanitized, and our staff follows all recommended safety protocols.


8.What are the payment options for booking a bus ticket?


You can pay for your bus ticket using a variety of payment methods including credit/debit cards, net banking, and mobile wallets.


9.Can I reschedule my bus ticket?


Yes, you can reschedule your bus ticket by logging into your account on our website or mobile app and following the rescheduling process. Please note that rescheduling fees may apply.


10.What happens if my bus is cancelled?


In the unlikely event that your bus is cancelled, we will inform you as soon as possible and provide a full refund. Alternatively, we may offer you the option to reschedule your travel on another bus.


11. Can I bring my pets on board?


Pets are not allowed on board our buses, with the exception of service animals that assist passengers with disabilities. Please contact our customer service for further assistance.


12. Can I change my travel date or time?


Yes, you can change your travel date or time up to 24 hours before your scheduled departure time. You can do so online through our website or mobile app, or by visiting one of our ticket counters.


13. What payment methods do you accept?


We accept a variety of payment methods, including credit cards, debit cards, cash, and mobile payments. We also offer contactless payment options for your convenience.

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